Join us!

Service Desk Engineer (H/F)

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DESCRIPTION 

Fujitsu supports its customers on their journey to digitalization. We co-create their future, from the initial idea to the realisation of their projects. Our vision: "an intelligent society centred on people", where people are at the centre of the transformation, and have access to intelligent and connected services, supported by cutting-edge innovations (AI, blockchain, hyper-automation...)

 

What will you accomplish?

  • Incident ownership and communication throughout the lifecycle of the incident
  • Categorize and prioritize and log incidents
  • Diagnose, resolve and close incidents
  • Escalate incidents
  • Handle in policy and out of policy service requests
  • Intervene onsite at the user location or temporary location
  • Execute IMACD tasks
  • Raise requests for authorization of service requests.

 

Who are we looking for?

  • Experience with MS Office Suite
  • Experience with Microsoft OS (Windows 7 and 10)
  • Knowledge of mobile devices and mobile phone services
  • Problem-solving skills
  • Knowledge of ticketing and CMDB tools
  • Understanding of networking and networking protocols
  • Flexible and stress-resilient
  • Ability to work in a co-operative way
  • Pan-European mind-set
  • Attention to detail
  • Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
  • Customer and Service focus
  • Spoken and written interpersonal, communication, and presentation skills in both French & English is mandatory.

 

Why Fujitsu?

Fujitsu is a leading ICT company with 130.000 employees worldwide, more than 200 in Luxembourg, offering a full range of technology products, solutions and services. Digital innovations are transforming business and have a pervasive influence on all areas of a company. It has an impact on customer experience, and enhances productivity by improving the way people collaborate within an organization. Our Digital Business Services entity has a long and proven record of accomplishment of technology innovation in multiple fields: User Experience, Operations automations, Artificial Intelligence and Internet of Things. You want to learn more? Visit our Digital Sphere here!

www.digital-sphere.lu

Who are we looking for?

  • We are always challenging ourselves and trying to improve by working on diverse and exciting projects entwined with the latest technologies.
  • We have a solid background in ICT and our clients trust us :
    https://www.digital-sphere.lu/case-study
  • We will help you boost your career with new certifications and real career plan!

More information

www.fujitsu-careers.lu

www.digital-sphere.lu

www.fujitsu.com/lu

 

For further details on the role, please reach out to sourcing.lu@ts.fujitsu.comFujitsu - Human centric innovation driving digital transformation

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I always try to focus on customer satisfaction and on quality, which is our common attitude.
I am convinced that in 10 years I will say: I am proud to work at Fujitsu.

Daniel